F A Q's
CAN I PAY BY CREDIT CARD?
Yes. Most major credit and debit cards are accepted.
When ordering online, you will receive an invoice and there is an option there to pay by card.
For any other payments please contact us with your full details and we will be in touch to take your payment.
WHAT ARE THE DELIVERY CHARGES?
If you would like us to deliver your wine - there's no charge (30k radius of Micheldever).
For the rest of the UK, we charge
£7.95 for orders 1-6 bottles,
£10.95 for 7- 12 bottles,
£17.99 for 13 - 36 bottles,
FOC for 37 plus bottles
WHEN WILL MY DELIVERY ARRIVE?
Delivery within 30k radius normally within 48 hrs. By post within 7 working days
HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
Order processing normally within 24 hrs, unless we are away searching out new wines to add to our list, then it may be a litter longer.
WHAT IS THE RETURNS POLICY?
We are happy to offer a full refund for any unopened bottles provided they are returned to us in the same condition. We do not offer a collection service so you will need to make your own arrangements for the return of goods.
I'D LIKE TO ORDER SEVERAL CASES FOR A PARTY, CAN I RETURN ANY UNOPENED BOTTLES?
Absolutely. Any unopened bottles will be refunded provided they are returned to us in the same condition. However no credit will be given on any delivery charges incurred in returning the unused bottles.
GDPR changes - DATA LAW 28 MAY 2018
Your personal data –what is it? Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation (GDPR).
Who are carte-du-vin? We are an independent wine merchant and use email addresses given to us to market our business and products only.
How we process your personal data? Carte-du-vin complies with their obligations under the “GDPR” by keeping personal data up to date; by storing and destroying it securely; protection pfpersonal data from loss, misuse, unauthorised access and disclosure, by taking appropriate measures to protect personal data.
We use your personal data for the following :-
To inform you of news, events and offers.
Your personal data is treated as strictly confidential and NEVER shared with any third party.
For further details of an individual’s right follow this link prepared by ICO (Information Commissioner’s Office)